How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

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The Personal Data Protection Service of Georgia has published the activity report for 6 months of 2023

2023-07-19 16:20:47
It is noteworthy that according to the statistical data from the previous year and the first six months of the current year, there has been an increase in citizens' applications to the Service and the number of inspections conducted.

 

Citizens’ Applications

In the reporting period, the Service received 250 applications/notifications. 155 (62%) applications/notifications related to data processing in private institutions, 56 (22%) — in public institutions, and 39 (16%) — in law enforcement bodies.

 

Examination of the Lawfulness of Data Processing (Inspection)

In the reporting period, the Service initiated 97 investigations (inspections) of data processing lawfulness, out of which 35% (34) were planned, whereas 65% (63) were unplanned inspections.

Revealed Administrative Offences

 

The Service identified 116 cases of unlawful processing of personal data, out of which 38 cases were studied in the scope of the examinations (inspections) initiated in 2022 and conducted (completed) in the reporting period, while 78 cases were studied in the scope of the examinations (inspections) initiated and conducted in 2023.

Instructions and Recommendations Issued by the Service

 

The Service issued 192 instructions and recommendations to public institutions and private organizations, as well as to law enforcement bodies.

Consultations Provided by the Service

 

In the reporting period, the Service provided 2397 consultations both orally (via telephone communications and in-person meetings) and in writing.

 

Monitoring of the Covert Investigative Actions and the Activities Carried out at the Central Databank of the Electronic Communication Identification Data

The Service used the suspension mechanism of covert wiretapping and recording of telephone communications (via electronic control system) in 48 cases.

 

Other General Statistical Information

In the reporting period, the Service conducted legal expertise of 7 drafts of international agreements.

The Service conducted 19 meetings with 821 attendees, represented by the data subjects as well as data controllers.

For further details, please, see: https://newadmin.personaldata.ge/wp-content/uploads/2023/07/Statistics-PDPS-2023-January-June.pdf