How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

Your message was sent successfully.

Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

Cookie Policy

You are visiting a website of the Personal Data Protection Service. In order to improve your user experience, the website is using cookies.

For additional information on cookie policy, please move to the following Cookies Policy

I accept the use of cookies
I refuse the use of cookies

Recommendations on Processing of Personal Health Data Are Adopted

2016-05-11 13:18:14

Aimed strengthening the confidence of the citizens to the medical and healthcare sectors and improving the protection of patients’ rights, the Office of the Personal Data Protection Inspector issued the Recommendations Relating to Processing of the Personal Health Data.

An advisory guideline was designed for the medical service providers, as well as for patients, reflected the various recommendations relating to the process of the personal health data including:

  • What are the principles of protecting legitimacy of the personal health data process;
  • In which cases could be disclosed the personal health data to any third party;
  • What are the liabilities of the medical service providers for protecting the safety of the data;
  • The rules of video surveillance at medical service providers’ institutions;
  • Patients rights’ as a subject of the data.

“Medical service provider institutions are collecting, storing and using personal health data on a daily basis. Keeping this in mind, we have considered adopting the recommendations, therefore sometimes deliberately and sometimes even neglectfully, the illegal access, usage, disclose, change or obliterate the information, not protecting the safety rules during the data processing could heavily, morally and materially damage the patient and cause the stigmatization of him/her,” the Office of the Personal Data Protection announced.

Moreover, the Office of the Personal Data Protection offers the consultations to the medical service provider institutions, that they according to the law to implement the organizational-technical arrangements for protecting the personal data and avoiding breach of it.

The recommendation also outlines that the patient has the right, in case his personal data would be processed illegally or violated, to address the Personal Data Inspector or the court.

The Recommendations are prepared on the basis of the Georgian Law on Personal Data Protection, Healthcare Regulatory norms, case law of the European Court of Human Rights and the Committee of Ministers of the Council of Europe’s # (97) 5 recommendation.