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Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

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If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

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Tbilisi City Court Upheld The Decision Of The Personal Data Protection Inspector On Fining “CreditON” And “CreditInfo”

2015-12-01 13:47:40

On November 25, 2015 Tbilisi City Court upheld the decision of the Personal Data Protection Inspector on fining microfinance organization “CreditON” and “CreditInfo Georgia”.

Pursuant to Article 43 of the Law of Georgia on Personal Data Protection, the Personal Data Protection Inspector imposed fines on the organizations in the amount of 500 GEL each for data processing without legal grounds. The organizations appealed the Inspector’s decision in the court.

Tbilisi City Court did not share the positions of the representatives of the companies and agreed with the decision of the Inspector, according to which while verifying citizen’s personal data microfinance organization “CreditON” exceeded its authority and violated the Law of Georgia on Personal Data Protection, since it did not have the consent of the data subject. The Law was also infringed when the data subject was refused to be provided with the information on processing of his/her data in a written form. “CreditInfo Georgia” also violated the Law of Georgia on Personal Data Protection, since it transmitted the data to the microfinance organization without legal grounds.

In August 2015 Personal Data Protection Inspector of Georgia studied the lawfulness of verifying citizen’s data by microfinance organization “CreditON” in the database of “CreditInfo Georgia” on the basis of the citizen’s complaint. The citizen, who addressed the Inspector, stated that microfinance organization “CreditON” verified data in the database of “CreditInfo Georgia” without his/her consent, which violated his/her rights.

As stated by the representatives of the Office of Personal Data Protection Inspector, the decision of the court carries significant importance, since it shared their position. Organizations need relevant legal grounds for collecting, storing or verifying citizens’ data.