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Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

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Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

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The Personal Data Protection Inspector Reported to the Parliament of Georgia on the Implementation of the Resolution

2018-02-15 17:55:03

Increased number of detected violations, increased number of citizens’ complaints and effective oversight – the Personal Data Protection Inspector delivered a report to the Legal Issues Committee of the Parliament of Georgia on the implementation of the Resolution of the Parliament which was adopted in April, last year and envisaged 6 recommendations.

In her speech, the Inspector spoke about the activities carried out by the Inspector’s office with regard to oversight over public and private organisations, as well as law enforcement sector, video surveillance and awareness-raising activities. As Tamar Kaldani noted, compared to 2016, in 2017 the number of conducted inspections and revealed violations, citizens’ complaints and consultations has increased. The Inspector’s Office studied the lawfulness of data processing in 385 public and private organisations and 266 cases of violations were revealed. The number of provided consultations exceeded 4,800.

In 2017, disclosure of personal data in the process of debt collection remained one of the central concerns of citizens’ complaints. In a number of cases, representatives of debt collecting companies unlawfully revealed the customers’ financial liabilities to their family members, friends and third parties.

Within the reporting period, the Inspector’s Office inspected more than 2,000 video surveillance systems, installed in financial organisations, shops, medical institutions, hotels, municipalities and other public bodies, among others. A number of violations have been revealed. In certain cases, the employers used video surveillance devices not only for legitimate purposes, but also to control the employees. The cases of video monitoring in changing rooms and 

restrooms, that is explicitly prohibited by law, were detected as well.

In order to raise awareness, the Inspector’s Office carried out more than 50 events, including trainings, public lectures and seminars with more than 1,000 attendees overall from public as well as private sector. Personal Data Alphabet was also created – a web platform that brings together 33 pieces of personal data, simply describes the tips of their protection and potential threats. The reach of online campaign to disseminate the alphabet exceeded 500,000.

Annual report with more detailed information regarding revealed violations and subsequent remedies, tendencies and dynamics will be released on 1 March 2018.