How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

Your message was sent successfully.

Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

Cookie Policy

You are visiting a website of the Personal Data Protection Service. In order to improve your user experience, the website is using cookies.

For additional information on cookie policy, please move to the following Cookies Policy

I accept the use of cookies
I refuse the use of cookies

Office of the Personal Data Protection Inspector Issued Recommendations on Biometric Data

2015-05-05 12:07:33

In light of the prevalent use of biometrics by public and private organizations, also increasing number of consultations requests, the Office of the Personal Data Protection Inspector issued Recommendations on Biometric Data.

Biometric Data is any physical, psychological and behavioral characteristics that are unique and permanent for each individual and can be used for identification such as finger prints, , iris, retina, facial characteristics, DNA.

According to the representatives of the Office - “We deemed it appropriate to elaborate recommendations on biometric data, based on the increased number of requests concerning the legitimacy of its use. Georgian Personal Data Protection Law specifically regulates all issues related to the processing of biometric data, such as legal grounds and legitimate purposes for its processing, security measures that have to be in place, citizens’ rights and the role of the Inspector to this end. It is important that data controller comply with the legally established standards”.

The document consists 6 chapters, which describe in details the legal and practical aspects of biometric data processing, also the obligations of the organizations, which carry biometric data processing.

The recommendations have been developed on the basis of Georgian Personal Data Protection Law, European standards and the best practice of data protection.

The document can be found here.