How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

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Personal Data Protection Inspector calls the companies to implement effective opt-out mechanism from direct marketing in time

2015-03-13 11:57:38

Many applicants still address the Office of Personal Data Protection Inspector on direct marketing issues, including massages related to the personalized and approved loans, credits, vouchers or other products.

Offers regarding goods, products, services, employment or temporary jobs received by post, telephone calls, e-mail or other means of communication constitute direct marketing and are regulated by Georgian on Personal Data Protection. The Law obliges the companies to establish accessible and adequate opt-out mechanism from direct marketing.

Personal Data Protection Inspector recalls companies to comply with the law requirements and to provide citizens with the possibility to opt-out while sending such advertising messages.

We also advise the citizens to carefully learn the content of the message, specify the conditions of the offer and obligations arising in case of acceptance.

Citizens, who deem that they do not have the possibility to opt-out from advertising offers or sending the message was not terminated during 10 days after the denial, can apply to the Office of Personal Data Protection Inspector on the following address: 15 Apakidze Str, Tbilisi. Tel: 242 1000