How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

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Personal Data Protection Inspector Elaborated Special Notification Form on the Processing of Biometric Data

2013-11-22 13:23:31

For the purposes of establishing uniform practices, the Personal Data Protection Inspector elaborated special notification form on processing of the biometric data. Under the current legislation, data controllers are obliged provide detailed information to the Personal Data Protection Inspector about the processing of the biometric data including the purposes of the processing, time for which personal data is stored, methods of destruction of the data, etc.

Biometric data is data that is unique and permanent for every person and that can be used for unique and precise identification of his person. For example: fingerprints, iris, DNA, etc.

Due to the specific characteristics of the biometric data, its processing is related to the significant risks. In particular, illegal access and processing of such data might result in discrimination, infringement of the constitutional right to privacy and danger for the person’s security and property.

According to the Georgian legislation, processing of biometric data is possible only for the purposes of legitimate activities, protection of person’s property and safety and to avoid disclosure of the confidential information. Furthermore, it shall be impossible to achieve these purposes by other means or shall be related to unreasonably disproportionate efforts.

When processing the biometric data it is necessary to ensure existence of appropriate, relevant and proportionate security measures in order to avoid data breaches. It is also important to provide strict regulations and limitations on as well as recordings of access to such data.

Private organizations are obliged to inform Personal Data Protection Inspector prior the processing of biometric data on the processing of such data through filling out the special notification form.

Taking into consideration the risks related to the processing of the biometric data, the Personal Data Protection Inspector calls upon the data controllers to process biometric data in full compliance with the legislation and, if necessary, consult the Inspector.